As we are all aware the economy down turn has affected our ability to staff our companies properly. By cutting staff where ever possible we have been able to save money. This reduction in staff can hurt the quality of the field production with less eyes viewing your projects. Is this the best place to cut back staff and does it hurt the overall quality of your companies productions? Are your customers as happy and satisfied as they were 4 years ago when this economic down turn began? What can you do to change this trend?
Field production supervisors are the last place to cut back. These employees are the eyes and ears of your company. This group of employees is responsible for your customer satisfaction as well as some of the employee satisfaction. This group is the profit making portion of your business. Without this group you have nothing. Let’s look at ways to improve effectiveness of your supervisors to gain the most bang for your buck. First, what is good number of crews for each field supervisors to manage? This will depend on your type of work, the type of customer you serve and the experience level of your employees. The type of work will dictate how detailed the work is, for example estate gardening will require more detail work from your crews than a commercial property. Why? Because the estate most likely has more gardens or shrub beds than the commercial account requiring more weeding and pruning and more technical expertise than most commercial properties. The skill level of your work force will also require more or less supervision, depending on the crew’s skill level.
The production supervisor will need to train your production crews as well as monitor their progress on each property. This requires time and good routing for the supervisor to find the time to help your staff. A production supervisor will need to walk your sites to determine the quality of the workmanship performed by your staff. Making notes of areas that need improvement and perhaps additional training. The production supervisor can handle between $500,00.00 to $1,000,000.00 in sales revenue depending on the type of customer you service. You customer will tell you when they are not happy, but the production supervisors should be telling you before the customer expresses any dissatisfaction.
The quality of your work may well determine your ability to increase sales and retain your current customers. Don’t cut back in the area that affects your customers the most, field production.